Q&A

How long does it take for the product to ship?
We ship products as quickly as possible and a majority of orders are sent within one day. If we cannot ship your product within three business days, we will offer you a full refund.

How long does shipping take?
US buyers will have their orders sent domestically. Normal postage can take up about a week. Express postage normally takes a couple of days.

For buyers outside the US, everything is sent from Japan. Normal shipping normally takes two to three weeks.

Express shipments generally will arrive with 3-4 days.

While most products usually arrive within a couple of weeks, delays at customs or with the postal system, especially near the Christmas rush, may cause some shipments to take up to a month.

If you purchase tracking, you will be able to check the status of your shipment at any time online.

What if I need to return an order?
Customers may return purchases within two weeks of receiving them. Send a message through our Contact Us page if you would like to return something.

 

Taxes, Tariffs and VAT
US buyers will have their orders shipped domestically and are responsible for any sales tax that must be paid in their states.

The orders for buyers outside the US may be subject to import duties, VAT or other taxes. You will need to check with the government website of the country you will receive the goods in order to find out what these may be. Countries vary in how much they tax, how thoroughly they check for duties owed and have the final decision on what rate a shipment may be taxed at.

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